Knowledge Management

Enterprise Information Growth and Diversity is Staggering

Providing knowledge workers with access to the information they need securely, instantly and in context has never been more challenging.  Traditional tools for managing enterprise information require the lengthy and inefficient process of first identifying the information (i.e. through annotations, tagging, etc.) and then forcing the information into a single repository. Due to the highly manual nature of this process, legacy KM systems simply can't make all relevant information available to knowledge workers. Enterprises are left with a partial information management system at the exact time when they need more and better access to the lifeblood of their organization: their information and expertise. Click image to enlarge 

Information and Expertise, Completely in Context

Enterprises that are able to provide tools for their employees to quickly, securely and easily access information across the entire enterprise create a distinct competitive advantage over their peers. Further, by viewing individual pieces of information in context, end users are empowered to make better decisions and to be more productive. And with the aid of tools which automate as much of this information management process as possible, the burden on knowledge workers and the IT department is reduced.

Let's look at an example of a salesperson pitching new business to a prospective client. The salesperson needs to know if the organization has experience in the solar energy industry in Arizona. His typical choices are to send an "all" email to the entire business unit, sales organization or company seeking volunteers, or he could spend hours looking through employee website bios (if they have even been updated any time recently). Neither choice is ideal, as the salesperson will be forced to waste time, either other people's time (with the mass email) or his own (with bio browsing) - and he is still not assured of finding what he needs. Alternatively, with a completely automated expertise location system he could simply run a single query in the knowledge management system (for example, "solar and Arizona") which has automatically determined people's experience by the work they have produced for the organization. Thus, with expertise location the salesperson is able to find exactly what he needs without wasting any time, thereby maximizing not just his productivity but his fellow workers as well.

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