Areas: E-Discovery or Litigation Support
Position Overview:
The Technical Consultant is responsible for the implementation and support of the Axcelerate and Insite eDiscovery and legal hold applications.

Responsibilities:

• Install and configure eDiscovery and litigation hold products for Recommind's customers
• Provide technical and functional support for proprietary platforms, including:
  • First-level support for and resolution of technical issues
  • advice and explanation of functional and configuration options
• Prioritize and effectively manage customer requests
• Work closely and coordinate tasks with other members of the team
• Report and document details of technical and functional issues
• Update and draft technical and user documentation

Position Requirements:

• BS Degree in computer science or related field, or equivalent experience
• 2 + years experience implementation and support with complex IT solutions
• Experience in a law firm or litigation support vendor
• 1+ years experience and technical knowledge of MS SQL Server, networking and Windows Server OS 
• Ability to explore and understand the business context in which Recommind’s products operate within the enterprise, and the business challenges that accompany its implementation
• 2+ years direct experience with technical consulting and support to external customers
• Ability to comprehend and apply workflow and client functionality to products
• Capacity to develop quickly a deep understanding of  customers’ business and technical environment
• Ability to relate technical or functional issues to both, the technical and business environment of the customer
• Ability to express complex technical and functional concepts effectively, both verbally and written
• Familiarity with XML/XSL, Regular Expressions, Perl, Command Line
• Exceptional analytical skills
• Ability to travel minimum 25%

Nice to have:

• Experience with Enterprise Search Products
• Working knowledge of T-SQL and MS SQL Database Admninistration
• Enterprise IT Support Background
• Programming Background