Senior Technical Consultant/ Litigation Technology Specialist (San Francisco, Boston)

Areas: E-Discovery or Litigation Support
Position Overview:
The Technical Consultant is responsible for the implementation and support of the Axcelerate and Insite eDiscovery and legal hold applications.

Responsibilities:

  • Install and configure eDiscovery and litigation hold products for Recommind's customers
  • Provide technical and functional support for proprietary platforms, including:
    • First-level support for and resolution of technical issues
    • advice and explanation of functional and configuration options
  • Prioritize and effectively manage customer requests
  • Work closely and coordinate tasks with other members of the team
  • Report and document details of technical and functional issues
  • Update and draft technical and user documentation

Position Requirements:

  • BS Degree in computer science or related field, or equivalent experience
  • 2 + years experience implementation and support with complex IT solutions
  • Experience in a law firm or litigation support vendor
  • 1+ years experience and technical knowledge of MS SQL Server, networking and Windows Server OS 
  • Ability to explore and understand the business context in which Recommind’s products operate within the enterprise, and the business challenges that accompany its implementation
  • 2+ years direct experience with technical consulting and support to external customers
  • Ability to comprehend and apply workflow and client functionality to products
  • Capacity to develop quickly a deep understanding of  customers’ business and technical environment
  • Ability to relate technical or functional issues to both, the technical and business environment of the customer
  • Ability to express complex technical and functional concepts effectively, both verbally and written
  • Familiarity with XML/XSL, Regular Expressions, Perl, Command Line
  • Exceptional analytical skills
  • Ability to travel minimum 25%

Nice to have:

  • Experience with Enterprise Search Products
  • Working knowledge of T-SQL and MS SQL Database Admninistration
  • Enterprise IT Support Background
  • Programming Background