Senior Technical Consultant/ Litigation Technology Specialist – eDiscovery (San Francisco, Boston)
Areas: E-Discovery or Litigation Support
Position Overview:
The Technical Consultant is responsible for the implementation and support of the Axcelerate eDiscovery and legal hold applications.
Responsibilities:
- Install and configure eDiscovery and litigation hold products for Recommind's customers
- Provide technical and functional support for proprietary platforms, including:
- First-level support for and resolution of technical issues
- advice and explanation of functional and configuration options
- Prioritize and effectively manage customer requests
- Work closely and coordinate tasks with other members of the team
- Report and document details of technical and functional issues
- Update and draft technical and user documentation
Position Requirements:
- BS Degree in computer science or related field, or equivalent experience
- 2 + years experience implementation and support with complex IT solutions
- Experience in a law firm or litigation support vendor
- 1+ years experience and technical knowledge of MS SQL Server, networking and Windows Server OS
- Ability to explore and understand the business context in which Recommind’s products operate within the enterprise, and the business challenges that accompany its implementation
- 2+ years direct experience with technical consulting and support to external customers
- Ability to comprehend and apply workflow and client functionality to products
- Capacity to develop quickly a deep understanding of customers’ business and technical environment
- Ability to relate technical or functional issues to both, the technical and business environment of the customer
- Ability to express complex technical and functional concepts effectively, both verbally and written
- Familiarity with XML/XSL, Regular Expressions, Perl, Command Line
- Exceptional analytical skills
- Ability to travel minimum 25%
Nice to have:
- Experience with Enterprise Search Products
- Working knowledge of T-SQL and MS SQL Database Admninistration
- Enterprise IT Support Background
- Programming Background
To apply for a position, please submit your résumé along with a brief letter of introduction, highlighting relevant experience to: careers@recommind.com.
Recommind is an equal opportunity employer.
About Recommind Inc.
Recommind is the leader in predictive information management software, delivering search-powered business applications that transform the way enterprises, government entities and law firms conduct eDiscovery, enterprise search and information governance. Recommind’s solutions are all built on the CORE (Context Optimized Relevancy Engine) platform, which automatically accesses, organizes and analyzes large volumes of information in context from myriad sources. With greater control over and more accurate access to information, organizations can lower risk, heighten productivity, increase the value of information assets and improve competitiveness and profitability. Recommind customers include AstraZeneca, BMW, Cisco, Clifford Chance, Marathon Oil, Morgan Lewis, US Department of Energy (DOE), White & Case and Wilmer Hale. Recommind is headquartered in San Francisco and has offices in Boston, London, Sydney and Bonn, Germany. For more information go to www.recommind.com
