Recommind, Inc. is a fast growing software company that develops revolutionary technology for enterprise search and categorization software applications.  We are looking for highly talented and motivated people to join a dynamic team in a fast-paced environment.

Recommind is headquartered in San Francisco with offices in New York, London and Bonn, Germany and is privately held.  We offer competitive salary, stock options, and benefits including health, dental, 401K, and vacation days. Interested parties, please send resume to careers@recommind.com

Senior Account Executive – Information Access

Responsibilities:
This position is directly responsible for prospecting, developing and closing major deals primarily with Corporate Legal Departments and Law Firms.   The candidate shall also develop and grow relationships with existing customers, and successfully meet or exceed assigned revenue targets. The candidate shall be responsible for Recommind’s Information Access offerings (MindServer Suite and Decisiv), but should be effective at presenting the entire value proposition of Recommind’s products. This will require a detailed understanding of the software suite in addition to the needs of our customers and how our products match up to these needs.

We offer:
A great opportunity to get involved with a high-growth company and be a major contributor to its success.  Competitive base salary, commissions and equity included.

Requirements:

• 5+ years experience in software sales; enterprise software highly desired
• Consistently ranked as top performer in prior sales experience
• Demonstrated success developing relationships with and selling to Am Law 100 and Fortune 500
• Demonstrated ability to sell software solutions across multiple groups in an organization
• Knowledge of enterprise search, information access, content/document management or related technology desired
• Independent, entrepreneurial, and results-focused
• Met or exceeded quota for last three selling years
• Successfully worked with C-Level executives
• BA or BS required

Compensation includes base salary, commission, equity, and benefits including medical, dental and 401K.

Senior Account Executive – eDiscovery

Recommind is the leading provider of enterprise search, knowledge management, and e-discovery solutions. Leading law firm and Fortune 500 customers like Bayer, BMW, Pfizer, Staples, O’Melveny & Myers, Cleary Gottlieb, DLA Piper, Novartis, and Shearman & Sterling rely on Recommind’s products to quickly and accurately search, organize, and review their critical documents and matters.  Recommind is headquartered in San Francisco, California and has offices in New York, Chicago, Atlanta, London, and Bonn, Germany.

Responsibilities:
This position is  directly responsible for prospecting, developing and closing major deals primarily with  Corporate Legal Departments and Law Firms.   The candidate shall  develop and grow relationships with existing customers, and successfully meet or exceed assigned revenue targets. The candidate shall be responsible for the Recommind eDiscovery offerings (Axcelerate Suite and Legal Hold), but should be effective at presenting the entire value proposition of Recommind’s products. This will require a detailed understanding of the software suite  in addition to the needs of our customers and how our products match up to these needs.

We offer:
A great opportunity to get involved with a high-growth company and be a major contributor to  its success.  Competitive base salary,  commissions and equity included

Requirements:

• 5+ years experience in software sales and at least 3+ years eDiscovery experience; enterprise software highly desired
• Consistently ranked as top performer in prior sales experience
• Demonstrated success developing relationships with and selling to Am Law 100 and Fortune 2000 Legal Departments
• Demonstrated ability to sell software solutions across multiple groups in an organization
• Knowledge of enterprise search, information access,  content/document management or related technology desired
• Independent, entrepreneurial, and results-focused
• Met or exceeded quota for last three selling years
• Successfully worked with C-Level executives, Attorneys, Litigation Support
• BA or BS required

Compensation includes base salary, commission, equity, and benefits including medical, dental and 401K.

e-Discovery Business Development/Account Managers

Responsibilities:

Recommind is experiencing tremendous growth and is in the process of launching an innovative new e-Discovery product line, working with many of the top firms in the industry. We are looking for experienced business development managers to find and develop new accounts and partnerships in order to drive revenue from this exciting new product offering. Responsibilities will include identifying and opening dialogues with prospective clients and partners, educating clients and the market at large about product benefits and their place in the e-Discovery value chain, and driving adoption within client firms and in the market at large-all with an eye to closing!

Candidates with sufficient sales/business development experience and a proven track record have the opportunity to assume leadership positions within the Recommind Sales and Business development teams.

Other Professional Requirements:

• Experience in consultative selling
• Experience in the e-Discovery or litigation support fields.
• Experience in working and managing relationships with enterprise customers

Nice-to-Have:

• Familiarity with litigation support and e-Discovery processes
• Familiarity with litigation support/e-Discovery vendors and tools, particularly  FTI- Ringtail, Lexis-Nexis Concordance & Applied Discovery, iConect, or Stratify.
• Familiar with Search technology
• Familiar with records/compliance standards and processes

e-Discovery Professional Services Engineer

Recommind is experiencing tremendous growth and is in the process of launching an innovative new e-Discovery product line, working with many of the top firms in the industry. To support the demand we are actively looking to expand our professional services staff. As a member of the Professional Services Group you will work directly with customers and partners, leading implementations of Recommind's e-Discovery and compliance solutions. It's important you are comfortable interacting with both business and technical team members, utilizing both consulting and development skill sets and can demonstrate good project management skills. Previous software consulting experience for a major consulting firm, e-Discovery or litigation support provider, or large ERP, CRM, or DMS company is strongly preferred.

Professional Requirements:

• Experience in enterprise software consulting dealing with large data sets and high-availability systems
• Experience in working and managing relationships with enterprise customers
• Strong troubleshooting/problem solving skills
• Able to work independently with little/no supervision
• Able to juggle multiple projects simultaneously
• Able to travel occasionally in US and Europe
• Competent in Unix and Windows environment

Other Technical Requirements:

• HTML, DHTML, CSS, Javascript
• Knowledge of Windows systems and architectures, including Exchange, Outlook, SharePoint and Active Directory and IIS
• Windows specific protocols (e.g., Netbios, DCOM, RPC, WINS)
• Windows programming (C#,.NET, C++)
• Knowledge of Java, RMI, HTTP, Tomcat
• XML, XSLT, XSD

Nice-to-Have:

• Familiarity with litigation support and e-Discovery processes
• Familiarity with litigation support/e-Discovery vendors and tools, particularly FTI-Ringtail, Lexis-Nexis Concordance and Applied Discovery, iConect, or Stratify.
• Development experience
• Knowledge of document management systems (i.e. iManage, Lotus Notes, Hummingbird DM, etc) helpful
• Working knowledge of C/C++
• Familiar with Search technology
• Familiar with records/compliance standards and processes

Search Solutions Professional Services Engineer (US-SF)

As we are experiencing tremendous growth with our solutions, we are actively looking to grow our professional services staff in the San Francisco office. As a member of the Professional Services Group you will work directly with customers leading implementations of Recommind's search and categorization solutions. It is important you are comfortable interacting with both business and technical team members, utilizing both consulting and development skill sets and can demonstrate good project management skills.

Professional Requirements:

• Experience in working and managing relationships with enterprise customers
• Strong troubleshooting/problem solving skills
• Able to juggle multiple projects simultaneously
• Experience in enterprise software consulting dealing with large data sets and high-availability systems
• Able to travel very occasionally in US and Europe. 95% of our work is done from our offices in SF

Other Technical Requirements:

• HTML, DHTML, CSS, Javascrip
• XML, XSLT, XSD
• SQL
• Competent in Windows or Unix environments
• Knowledge of Java, HTTP, Tomcat

Nice-to-Have:

• Development experience
• Knowledge of Windows systems and architectures, for example Exchange, Outlook, SharePoint and Active Directory and IIS
• Knowledge of document management systems (i.e. iManage, Lotus Notes, OpenText DM, etc)
• Familiar with Search technology
• Information Science background

Search Solutions Professional Services Engineer (UK)

As we are experiencing tremendous growth with our solutions, we are actively looking to grow our professional services staff in the UK. As a member of the Professional Services Group you will work directly with customers leading implementations of Recommind's search and categorisation solutions. It's important you are comfortable interacting with both business and technical team members, utilising both consulting and development skill sets and can demonstrate good project management skills. Previous software consulting experience for a major consulting firm or large ERP, CRM, or DMS company is strongly preferred.

Professional Requirements:

• Experience in enterprise software consulting dealing with large data sets and high-availability systems
• Experience in working and managing relationships with enterprise customers
• Strong troubleshooting/problem solving skills
• Able to work from home with little/no supervision
• Able to juggle multiple projects simultaneously
• Able to travel throughout the UK & Ireland
• Able to travel occasionally in US and Europe
• Competent in Unix and Windows environment

Other Technical Requirements:

• Knowledge of Windows systems and architectures, including Exchange, Outlook, SharePoint and Active Directory and IIS
• Windows specific protocols (e.g., Netbios, DCOM, RPC, WINS)
• Windows programming (C#,.NET, C++)
• Knowledge of Java, RMI, HTTP, Tomcat
• XML, XSLT, XSD
• HTML, DHTML, CSS, Javascript

Nice-to-Have:

• Development experience
• Knowledge of document management systems (i.e. iManage, Lotus Notes, OpenText DM, etc)
• Working knowledge of C/C++
• Familiar with Search technology
• Statistical/mathematical background

Lead Customer Support Analyst

The Customer Support Analyst will provide support to internal, external and prospective customers by taking ownership of and resolving customer service requests.  This is a new role so will require an experienced, savvy and resourceful individual, who likes building a new department as opposed to maintaining an existing one.

Primary duties & responsibilities:

• Log and track technical issues that are reported by customers and assist with troubleshooting questions, maintaining in-depth knowledge of the current problem;

• Be the customer’s advocate by conducting regularly scheduled meetings with the customer to review issues, open change requests, upcoming planned events, and satisfaction issues;
• Maintain a close working relationship with the Pro Services staff that support and implement applications for customers;
• Keep customer informed of any issues that may impact their service and escalate issues to Management level as appropriate;
• Become familiar with existing products and services, as well as new services once defined;
• Update Customer Service reporting tools, conduct new customer workshops and other activities to assist customer’s ability to utilize and maintain application;
• Additional projects or tasks as assigned by your Manager.
  
  

Qualifications:

• College Degree and/or equivalent work experience required.
  
• 2+ years customer service experience and/or 2+ years technical experience in a customer centric company.
  
• Working knowledge of project management fundamentals.
  
• Excellent written & verbal communication skills.
  
• Excellent organizational & time management skills.
  
• Good problem solving & decision making skills.
  
• Understanding of current information/search technologies.
  
• Ability to learn quickly & work independently.
  
• Ability to handle multiple tasks in a fast paced, changing environment.

Recommind is experiencing tremendous growth and is in the process of launching an innovative new e-Discovery product line, working with many of the top firms in the industry.  We are looking for experienced business development managers to find and develop new accounts and partnerships in order to drive revenue from this exciting new product offering.  Responsibilities will include identifying and opening dialogues with prospective clients and partners, educating clients and the market at large about product benefits and their place in the e-Discovery value chain, and driving adoption within client firms and in the market at large—all with an eye to closing!

As a member of the Professional Services Group you will work directly with customers leading implementations of Recommind’s search and categorization solutions. It’s important you are comfortable interacting with both business and technical team members, utilizing both consulting and development skill sets and can demonstrate good project management skills.  Previous software consulting experience for a major consulting firm or large ERP, CRM, or DMS company is strongly preferred. We have openings in San Francisco, New York and Boston.

• eDiscovery Business Development/Account Relationship Executives
• Experience in enterprise software consulting dealing with large data sets and high-availability systems
• Experience in working and managing relationships with enterprise customers
• Strong troubleshooting/problem solving skills
• Able to work independently with little/no supervision
• Able to juggle multiple projects simultaneously
• Able to travel occasionally in US and Europe
• Competent in Unix and Windows environment

Other Technical Requirements

• Knowledge of Windows systems and architectures, including Exchange, Outlook, SharePoint and Active Directory and IIS
• Windows specific protocols (e.g., Netbios, DCOM, RPC, WINS)
• Windows programming (C#,.NET, C++)
• Knowledge of Java, RMI, HTTP, Tomcat
• XML, XSLT, XSD
• HTML, DHTML, CSS, Javascript

Nice-to-Have

• Development experience
• Knowledge of document management systems (i.e. iManage, Lotus Notes, Hummingbird DM, etc) helpful
• Working knowledge of C/C++
• Familiar with Search technology
• Statistical/mathematical background

.

Senior Account Executive (West Coast, Mid-Atlantic, Northeast)

This position is directly responsible for prospecting, developing and closing major deals primarily with law firms and corporate legal departments within the individual's respective region. The candidate shall also be required to develop and grow relationships with existing customers, and successfully meet or exceed assigned revenue targets. The candidate should be effective at presenting the entire value proposition of Recommind’s products. This will require a detailed understanding of the software suite while at the same time fully understanding the needs of our customers and how our products match up to these needs.

Requirements:

• 5+ years experience in sales and/or business development of software sales; enterprise software highly desired
• Independent, entrepreneurial, and results-focused
• Demonstrated success developing relationships with and selling to Fortune 1,000; experience selling to law firms a plus
• Demonstrated ability to sell software solutions across multiple groups in an organization
• Knowledge of text information management, content/document management or related technology desired
• Met or exceeded quota for last three selling years
• Successfully worked with C-Level executives
• BA or BS required

Lead Sales Engineer

Responsibilities:
We are looking for energetic individuals to join our sales organization as sales engineers for our North American regions.  This position will require an independent, entrepreneurial and results-focused individual.  We have openings in San Francisco, New York, Boston and DC/VA regions.

Requirements:

• Knowledge of Java, web development and associated tools, understanding of VB and other API interfaces; administration experience on NT/Solaris...Linux, LDAP, AD, & Windows Networking a plus
• Knowledge of Java programming, web development, xHTML, XML, XSLT and associated tools
• Administration experience on current operating systems and platforms including Windows 2000/2003, and UNIX.
• Proven experience with a highly technical multi-platform family of products and the ability to explain an API product at the building block level
• Personal characteristics include excellent communication and presentation skills, business savvy, ability to work independently, drive to succeed, and willingness to travel
• BA or BS required
  
  
  

Product Manager

Responsibilities:
Innovators. Leaders. Product gurus. You know who you are. You have an entrepreneurial spirit and get excited about owning your own product(s) and making them successful. You want to figure out the business opportunity, what customers are buying, what messages resonate with them, and how to get the product into their hands - and love every minute of it. Recommind is actively looking for a Senior Product Manager, someone to drive product strategy, market requirements, positioning, channel development and the corresponding partner ecosystem to deliver Recommind solutions. As a Senior Product Manager, you will be responsible for prioritizing and managing the product roadmap, features & functions, as well as driving solution/product areas outside and inside the company. This is a hands-on position where you'll spend significant time with customers learning about what they need, helping make sure it gets built, and helping sales collect the PO.

Specific responsibilities:

• Manage the product requirements process; getting input from customers, prospects, partners, Sales people, Engineering, Support, external market trends and competitors in defining a cohesive set of deliverables that are market-driven and can be feasibly delivered by Engineering.
  
• Produce Market Requirements Definition (MRD), Use-Case documents, and Functional Descriptions for existing and new products. Devise effective processes with Engineering to effectively communicate these requirements throughout the Engineering team.
  
• Own the Product Launch process, including defining and tracking schedules, creating and managing the product roadmap, the support offerings and processes, the product and support terms & conditions, and other product-related deliverables.
  
• Conduct Customer Councils and other programs to better solicit customer and Partner feedback.
  
• Perform hands-on business development activity in conjunction with sales to drive your product’s success in the marketplace.
  
• Participate in weekly Engineering and Support meetings, providing market-driven guidance on bug fixes, patches and other solutions.
  
• Collaborate with other marketers to create product-specific marketing messages and to produce product data sheets, white papers, case studies and other marketing collateral.
  
• Provide in-depth product and competitive analyses for use in both product strategy and sales / marketing positioning.
  
• Work with other members of the business team to define strategic market segments – including vertical and/or horizontal segments.
  
• Be the focal point of answers for the Recommind Sales, Business Development, Marketing and external Business Partner organizations with regard to your product(s).
  
• Create and deliver presentations, white papers, communiqués, etc. to internal and external audiences.
  
• Present technical presentations and product demonstrations at customer briefings, industry conferences, Industry analyst briefings and other public-speaking forums.

Personality Traits:

• Hands-on technical skills with the inquisitiveness to learn the products, work with them, and determine ways to improve them
  
• A work style that emphasizes a disciplined and organized approach to defining products, prioritizing features and activities, driving execution, and making sure that customers get excited about the product they receive
  
• Superior communicator who is a strong, out-going leader and builder of consensus
  
• Ability to work in an unstructured, problem-solving environment and to take responsibility for collaboratively developing strategy, plans, and solutions
  
• A desire to be an integral part of a dynamic, growing company and be willing to do what it takes to make a significant contribution to its growth and success<
  
• Flexibility and self-motivation - with a problem solver's attitude
  
• Able to work independently yet collaborate cross-functionally in a team environment

• Bachelors Degree in Computer Science, Engineering, Business or Marketing, - MBA is not at all mandatory but is a plus
  
• Strong technical background is a major plus - particularly in the areas of search, e-mail management, machine learning, document/content management, and/or collaboration
  
• Superior written and oral communication skills
  
• Successfully launched multiple software products- with target customers in the Fortune 500 / Global 2000

• Familiarity with the search, document management, and content management product spaces
  
• Familiarity with the legal marketplace
  
• Familiarity with the litigation support marketplace
  
• Experience at both large and small software companies - with a preference for the latter